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Fees & billing
🧾 Refund Policy
We offer refunds in the following situations:
- Product Defects or Damage
If your item arrives damaged or is defective, you’re eligible for a full refund or exchange within 7 days of receiving your order. Please contact us immediately at contact@vaperbd.com. - Wrong Item Delivered
If we mistakenly send the wrong product, we will offer a full refund or send the correct item at no extra cost. - Order Cancellation
Orders that have not been shipped can be canceled, and a full refund will be processed. - Non-Delivery
If your package is delayed or lost in transit (and it’s not your responsibility), we’ll issue a full refund after investigation.
🔄 How to Request a Refund:
- Contact Us
Reach out via:- 📧 Email: contact@vaperbd.com
- 📞 Phone: +8801882444558
- 💬 Live Chat on our website
- Provide Order Details
Include your Order ID, the reason for the refund request, and any relevant photos (if applicable, like product damage). - Wait for Confirmation
We’ll review your request and let you know if a refund or exchange is possible. Once approved, we will process the refund.
⏳ How Long Does It Take to Receive a Refund?
Refunds are typically processed within 3–7 business days after we approve your request. The time it takes to appear in your account will depend on your payment method:
- Credit/Debit Card – 3–5 business days
- bKash / Nagad – Instant (may vary by platform)
- Bank Transfer – 3–7 business days
📝 Disputes and How We Handle Them
If you disagree with a charge, item quality, or any issue regarding your order, we encourage you to reach out to us first. We aim to resolve disputes quickly and fairly.
Steps to Handle Disputes:
- Contact us as soon as an issue arises.
- Provide any relevant details or evidence (e.g., photos of defective products).
- We will review the case and suggest a resolution. If needed, we may issue a partial or full refund or offer an exchange.
Note: Please provide clear evidence and be honest in your dispute claims to ensure a swift and fair process.