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Returns & Refunds
🔍 What Counts as Faulty or Damaged?
You may report your item if:
- The product arrived physically damaged (cracked, broken, leaking, etc.)
- The item is not turning on or not functioning properly out of the box
- There’s a manufacturing defect
- Parts/accessories are missing
📸 What You Should Do:
- Take Clear Photos
- Show the damage or issue clearly
- Include photos of the product, packaging, and the shipping label (if possible)
- Contact Us Within 48 Hours of Delivery
- 📞 Call: +8801882444558
- 📧 Email: [email protected]
- 💬 Live Chat via our website
- Include the Following in Your Message:
- Your Order ID
- Description of the issue
- The photos you took
🔄 What Happens Next?
Once we receive your report:
- Our support team will verify the issue
- If approved, we’ll offer:
- A free replacement Or a full refund / store credit (your choice, depending on item availability)
Most damage/faulty item claims are resolved within 1–2 business days.
❗Important Notes:
- Claims made after 48 hours of receiving the item may not be eligible
- Items damaged due to misuse or handling errors are not covered
- Some items (like e-liquids or disposables) are not returnable once opened unless defective