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Returns & Refunds
Can I Return My Order?
Yes, you can return your order if it meets the following conditions:
- The item is unused, unopened, and in original condition
- The return request is made within 3 days of receiving the product
- The reason falls under one of these:
- Received wrong item
- Item arrived damaged
- Product is defective or not working properly
❌ We do not accept returns for used e-liquids, disposable vapes, or opened items due to hygiene and safety concerns (unless defective).
📦 How to Return an Item:
- Contact Us First
Let us know you want to return the product.- 📞 Call: +8801882444558
- 📧 Email: [email protected]
- 💬 Live Chat on our website
- Provide These Details
- Order ID
- Reason for return
- Clear photos (for damaged or wrong items)
- Wait for Approval
Our team will review your request and confirm whether the item is eligible for return. - Send It Back
Once approved, we’ll guide you on how to send the item to us via courier or drop it off in-store.
💰 Refunds
Once we receive and inspect the returned product, you’ll get a refund or store credit within 3–7 business days, depending on your payment method.
- bKash/Nagad: Instant to 2 days
- Bank Transfer: 3–7 business days
- Cash on Delivery (COD): Store credit or cash refund (pickup available in some areas)
🚫 Return Exceptions
We cannot accept returns if:
- The product has been used, opened, or is not in resellable condition
- The return is requested after 3 days of delivery
- The issue is caused by misuse or mishandling