No products in the cart.
Returns & Refunds
🛠️ What Counts as a Damaged Order?
A damaged order may include:
- Cracked, broken, or leaking vape devices
- Leaking e-liquid bottles
- Torn packaging with missing items
- Non-functioning products right out of the box
If you notice any physical or functional damage upon receiving your package, please contact us immediately.
📸 What to Do If You Receive a Damaged Product:
- Take Clear Photos
- Show the damage clearly
- Include photos of the packaging and shipping label
- Contact Us Within 24–48 Hours of Delivery
- 📞 +8801882444558
- 📧 [email protected]
- 💬 Use Live Chat on the website
- Include the Following in Your Message:
- Your Order ID
- Description of the damage
- The photos you took
🔁 What Happens Next?
Once we receive your report:
- Our team will review the damage
- If the claim is approved, we’ll offer:
- A replacement (free of charge)
- Or a full refund/store credit (based on the item and availability)
We typically process damage claims within 1–2 business days.
🚫 Important Notes:
- Claims made after 48 hours may not be eligible for refund or replacement
- Items damaged due to misuse or mishandling are not covered
- We may request the item to be returned before processing the replacement