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Returns & Refunds
🔁 When Can I Get a Refund?
You may be eligible for a refund if:
- You canceled your order before it shipped
- You returned an item in unused, resellable condition
- Your item was faulty or damaged on arrival
- You received the wrong product
(For more info, check our Refunds and Disputes policy.)
💳 Refund Methods
We’ll refund you through the same payment method you used at checkout, unless you request otherwise.
Here’s how it works:
| Payment Method | Refund Method | Timeframe |
|---|---|---|
| bKash / Nagad | Refund to same number | Within 1–2 business days |
| Bank Transfer | Refund to bank account | 3–7 business days |
| Cash on Delivery (COD) | bKash refund or store credit | 1–3 business days |
| Online Card Payment | Refund to your card | 5–7 business days |
📩 What We Need from You
To process your refund quickly, we may ask for:
- Your Order ID
- Payment method used
- Your bKash/Nagad number or bank details (if needed)
- A brief reason for the refund (for our records)
🔒 Is My Info Safe?
Yes! All refund-related information is handled securely and privately. We never share your payment or account details.
❗ Important Notes:
- Refunds will only be issued after we’ve received and inspected the returned item (if applicable).
- If your product was used or damaged by you, refunds may be denied.
- Some items are non-refundable due to hygiene reasons (e.g., opened e-liquids, disposables).