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Orders & Purchases
🔄 How to Cancel Your Order:
If Your Order Is Not Shipped Yet:
- Contact us as soon as possible via:
- 📞 Phone:+8801882444558
- 💬 Live Chat (bottom-right corner of the site)
- 📧 Email: [email protected]
- Provide your Order ID and let us know you’d like to cancel.
- If your order hasn’t been packed or shipped, we’ll cancel it and issue a full refund (if you paid online).
If Your Order Has Already Been Shipped:
- Unfortunately, we can’t cancel the order once it’s on its way.
- You can refuse delivery and let the courier return it to us, or accept the package and request a return (based on our return policy).
💳 Refunds (If Paid Online):
- Canceled orders are refunded within 3–7 business days.
- Refunds are sent to the same payment method used during checkout.
🚫 Important Notes:
- Orders paid via Cash on Delivery (COD) are not charged if canceled before shipping.
- Repeated cancellations may affect your ability to place COD orders in the future.